AA VIP MEMBERSHIP 

FAQ

1.What is AA VIP Member

Known as “Absolutely Amazing VIP Member” – it’s an exclusive reward program designed for members to collect and redeem points, enjoy various product discount at AA Pharmacy outlets.

1How can I join as AA VIP Member?

Membership is open to individuals who are 18 years of age and above. Residents and non-residents of Malaysia (who must carry telco number from Malaysia) or downloaded AA Mobile App via Google Play store for Android users or Apple App store for IOS users and activate the membership. Register as member in any AA Pharmacy outlet by using IC and telephone number. Download AA Mobile App via Google Play store for Android users or Apple App store for IOS users. Once downloaded, go to “member” button and click “first time login”. i. Type in both (IC Number & Mobile Number) and click PROCEED to start ii. Add “00” in front of your IC last 6 digits to use it as PASSWORD to activate it. Example: “00105337”

2. Is there any membership card for AA VIP Member?

Member will receive an individual virtual membership card with a unique barcode and QR code and they can view it when logging in to AA Mobile App

3. What are the benefits to join AA VIP Member?

Apart from enjoy Everyday Low Price, the member can also entitle on the following benefits:

  • FREE lifetime membership – no charges for the first registration.
  • FREE 200 Welcome points for the first time registration
  •  Automatically will get exclusive cash voucher when points reach certain amount. Point accumulation: For every RM1 worth of purchase, AA  VIP    Members will earn 1 point. Point redemption: Points can be redeemed for use in purchases at AA Pharmacy. The conversion rate is: 150 points – RM1. Minimum redemption is a block of 750 points which is equal to RM5.
  • Further special discount price for selected items

4. How do I check my current points balance?
Points earned after every purchase are reflected within 24 hours on your member account. Points that are not reflected at the point of purchase will be updated the next working day. You may also log on to your Mobile app Member account, or visit to any AA Pharmacy outlets for more inquiry. 

5. How do I update my member details?
You may also log on to your Mobile app Member account, to update your latest profile, or visit to any AA Pharmacy outlets for assistance. Personal mobile phone number and birthday date is only allowed to update ONCE (one time). Member need to report or visit to any AA Pharmacy outlet if he/she request to amend or revise without fail.

6. I do not have mobile number
A valid mobile phone number is required as member ID and it is for account maintenance purpose. Every mobile number will be treated as single ID, therefore, every single mobile phone number can be only registered ONCE.Member need to take own risk and responsibilities if he/she use third part mobile phone number for member registration. AA Pharmacy reserves the right to stop service or correct any errors, mistakes, omission or inaccuracies. 

7. Will I be able to enjoy all member benefits instantly upon sign-up?
Yes, you may receive 200 points as a welcome point and start accumulating points immediately after activating your membership. For those joined before 30 November 2018, you may receive welcome reward points within one month time but can start to collect points upon every purchase at AA Pharmacy outlet.

8. Can I get birthday bonus points during my birthday?
Yes, the birthday bonus points only for the member. During the month of your birthday, you can enjoy 2X bonus points for the purchase. Birthday bonus points will be credited into your account on the next month.

9. Does my membership have an expiry date?
Currently your membership don’t have expiry date

10. Is it possible to merge the points accumulated in the two AA Members owned separately by me and my friend/family member?
Cannot. The membership is designated for individual use by the respective member only. No merging or transfer of points from different account is allowed.

11. Does points expired
No. However, point balance after conversion will be carried forward until one year period. Point will only be expired after one year from member last purchased date i.e. last purchase 01/01/2019. Point expiry date will be on 02/01/2020.

12. How to convert my points into cash voucher?
Point accumulate will be auto-converted to cash voucher value RM 5 when it reach 750 and above on the next month. A conversion will take around one month. After converted, the cash voucher expiry will be one year from the date of Point converted.

13. Are there any items that not excluded for points claim?
Points will not be awarded for the certain items for any brands of Milk Powder, Sanitary Pad,
Diapers or other items under the Company’s discretion from time to time.

14. How do I earn points?
Points will not be awarded for the certain items for any brands of Milk Powder, Sanitary Pad, Diapers or other items under the Company’s discretion from time to time.

15. Are points granted according to the total amount settled in each purchase or the aggregated amount of several purchases?
Points earned are based on the total amount settled in each purchase or in a single receipt. Accumulation of receipts for points issuance is not allowed.

16. What can I do with the points earned?
Points can be redeemed in your next purchase at AA outlet at the conversion rate of 150 points = RM1. You may also keep accumulating points through several purchases and redeem goods of higher value at a later time.

17. What is the minimum point redemption?
Points must be redeemed in minimum blocks of 150points = RM1 and with maximum limit of
7500 points =RM50. There are total 4 denomination of cash voucher can be redeemed with AA
points which are RM5, RM10, RM20 and RM50.

18. What to do if register through Mobile App but the Virtual Regular ID doesn’t appear?
Log out and quit the App, then log in again.

19. What to do if register through Mobile App or after purchase but Points does not reflect in the app?
Generally, points earned after every purchase are reflected within 24 hours on your member account. Points that are not reflected at the point of purchase will be updated the next working day. However, outlet could advise the member to Log out and quit the App, then log in again, OR outlet could raise this issue on behalf of the member via Support Center for further verification.

20. Are there any privacy protection measures for my personal information submitted online?
All personal data submitted will be kept highly confidential secured. Your contact information will be used by solely by AA Pharmacy for promotional purposes only.

21. Do you store my personal information on the Mobile App?
Yes, on the Mobile App under your account, it will show your mobile number with barcode scanning purpose and member name and address.

22. May I share my virtual membership card with others for member benefits?
We do not encourage sharing of your membership to prevent cases of misappropriation of use